Letter From a Reader: Insects in My Cereals

Dear Fashion PULIS,

When I opened this box of cereals that I bought from this supermarket located somewhere in Quezon City, I was surprised to see insects inside it. This was not actually the first time it happened to me. In both cases, it involved the same brand of cereals.

The first time this happened to me, I immediately returned the box of cereals to the supermarket and was issued a credit receipt.  I wanted to speak to the manager but the customer service representative told me that he was busy at that moment. To prove my point, I opened the box of cereals in front of her and when she saw the insects coming out of the box, she was not surprised at all. I even informed her that I went to check the shelves and saw that there were other boxes with the same problem but she did not seem to mind at all.

A few months later, the same incident happened to me. This time around, I insisted to speak to the manager. In an attempt to prove that my case was perhaps an isolated one, the manager instructed one of his staff to get a new box of cereals from the shelves. When he opened it in front of me, he was horrified when he saw the insects crawling out of the box. To save his face, he immediately ordered his staff to pull out this brand of cereals from the shelves. 

The manager apologized to me and gave me a credit receipt. He said that was the best he could do. I understood what he meant so I just requested him to give me the email addresses of the supermarket management and the company that produced the said cereal. I sent them emails months ago and until now,  I have not heard a word from any one of them.

Thank you FP for posting my letter. I just want to warn your readers to be more careful with the things that put in their shopping cart.

Thank you,
Brownie