Letter From a Reader: False Promises

Image courtesy of www.artsjournal.com

Dear Fashion PULIS,

I am a loyal subscriber of this telecommunication company for a long time. I am writing to you to share my frustration regarding the company's loyalty program. A customer service representative (CSR) called me last November 17, 2011 to inform me that my application to avail the iphone4g 32gb (3 years lock in with cash out around less than 3k) has been approved. The CSR even asked me as to which color I prefer, I told him it does not matter as long as I get the phone.

Five days later (November 22, 2011), I received a call from another CSR informing me that starting today, the iphone4g will no longer be available for the company's loyalty program. I freaked out when I heard this. I told them that they already made a commitment to me five days ago and that the company should honor it and give the phone to me.

I would understand if the CSR told me that there is no stock as of the moment and I just have to wait a little longer to get the phone. But no, he kept saying "I am very sorry" and "I understand your frustration Ma'am" because there was nothing he can do.

This is just so frustrating because a verbal agreement was made five days ago prior to the changes in the loyalty program and it is just so unfair that the company is not going to honor what has been promised. Thank you FP for allowing to share my disappointments. I just needed to vent out my frustration with the telecommunications company.

Yours truly,
Michelle Tan