Image courtesy of www.boomersurvive-thriveguide.typepad.com
Dear Fashion PULIS,
I would like to share my experience regarding this particular group coupon site with you and your readers. I started buying vouchers online last year and I never had any problems with regard to purchasing and using them. I buy group coupons from different sites and these sites normally send the vouchers for you to print out in your account as soon as you have deposited the payment.
Recently, I had a problem with this one particular group site. A friend of mine asked me to get her ACE WATER SPA vouchers since I am a member of this site. My friend paid for the vouchers through bank deposit and I told her that we need to wait for the vouchers to be sent to my account.
On that same day, I also purchased (4) FUN RANCH RIDE-ALL-YOU-CAN vouchers. I also sent my payment through bank deposit. After the payment has been made, I informed the site and asked for my vouchers. It has been almost 2 weeks and I still haven’t received any vouchers from them. I do regular follow-ups on their Facebook account and even sent numerous emails but no one from the site bothered to give a reply.
Yesterday morning, I sent another email to them to ask for my vouchers. I even mentioned that I called DTI already about my complaint regarding their poor service. I also mentioned that they should stop enticing customers with their so-called great deals when in fact they can’t even send us the vouchers that we have paid for. In the event that they are having problems with the said merchants, why don't they update us or send us a refund instead?
A voucher’s validity is usually up to 3 months only and I have already wasted almost a week while waiting for my vouchers to be sent to me. I hope you can share my experience with your readers FP. Thank you for sharing my story so that your readers can be cautious next time if they intend to purchase group coupons from these sites.
Thank you for your time and more power to Fashion Pulis!
Yours truly,
MJGC
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.