Official Statement of the Drink Company

I have always believed that there are two sides to every story. I just read this message on the Facebook page of the company that is related to the Letter from a Reader: A Cockroach in My Drink  post so I decided to share it with all of you.

To our valued customers:
Our stores have always followed the safety, cleanliness and quality standards set by the brand’s international operator, and our ingredients are sourced from approved suppliers that adhere to the same strict standards.

In response to the recent claim that questions these procedures, we strongly caution anyone from jumping to conclusions without knowing the condition in which the said drink was kept. As the drink had already been out of the store for several hours, the connection between the incident and the branch where the drink originated cannot be thoroughly substantiated. 

The company works hard to ensure the well-being of our customers, and we give you our utmost assurance that we have and will continue to consistently strive to exceed the brand’s global standards. We happily remain at your service.