Friday, May 27, 2011

Comment from SM's AVP-Operations on Beware of the Price Tags Post

Sale Price (Yellow Tag): 169.75 PhP
Regular Price (White Tag): 89.75 Php

Sale Price (Yellow Tag): 170 PhP
Before Price (According to Yellow Tag): 339.75 PhP
Regular Price (White Tag): 249.75 PhP

Despite the fact that I never mentioned the company name, the Senior Assistant Vice President for Operations of SM Department Store left a comment under the A Letter from a Reader: Beware of the Price Tags post. Allow me to share his comment with all of you.

Dear FashionPulis.com

We are happy to let you know that since the time emails were circulated regarding our pricing, we have implemented storewide measures to improve our services even better.

We have been constantly updating our price signs to assure that these are aligned with that of the cash register. We have also been doing regular checking, and monitoring of the display alignment, completeness, and correctness of the shelf tags.

Our store personnel have also been well trained to handle inquiries and situations that may arise in relation to this, and in the rare occasions that this may happen, the lower price will prevail.

It is our company’s business direction to give the best service and value to our customers with integrity, and under no circumstances do we intend to deviate from this.

Should you have other concerns, you may email our Customer Service at SMCustomerSite@sm-shoemart.com or call us at 810-7777.

We will also be glad to accompany you in your next visit to our store, and hear more about feedback on our services.

Thank you very much.

Sincerely,
Mark Andrew Scher
Sr. Assistant Vice President - Operations
SM Department Store
Customer Service
May 27, 2011 1:32 AM

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.