Sunday, August 13, 2006

BMJ Offers Tips on Dealing with Angry Patients

BMJ Career Focus continues its series of articles with practical advice:

Tips on... Getting more energy

Tips on... Dealing with angry and aggressive patients

Handling aggressive patients

May be you can stay out of trouble by using the The "BEST" Communication Model described in one of the previous issues...

Image source: Openclipart.org, public domain.

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