I Hate Globe!

Image courtesy of www.pcworld.com.ph

FP: I am confused. I remember I registered for BB Max (for 30 days) a few days ago, how come I am receiving a message informing me that my BB Max subscription has expired.

PLATINUM HOTLINE CSR: Sir, upon retrieving your records, your BB Max (for 5 days) has expired.

FP: Ha, but I registered for BB Max (for 30 days)?

CSR: Sir, according to your records, you did request for BB Max (for 30 days) but the CSR activated BB Max (for 5 days).

FP: What do we do now?

CSR: We have to register your BB Max (for 30 days) again.

FP: Does this mean that I have to wait for another 24 hours before I get my BB service back?

CSR: More or less sir.

FP: Does this also mean that I have to pay for the BB Max (for 5 days) even if I requested for BB Max (for 30 days)?

CSR: Yes sir.

FP: Why should I pay for the mistake of your CSR?

CSR: There is nothing we can do as of now. My suggestion is for you to wait for your bill and call us back and complain if you already see the BB Max (for 5 days) posted in your bill.

FP: Can't you just help me monitor it please since I am already speaking with you?

CSR: I will TRY.

NOTE: I just posted the gist of our conversation, not the exact words of FP and CSR.

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